Customer Care Intern at WATU Private individual
1 week ago Jobs Dar es Salaam 161 views Reference: 297
Location: Dar es Salaam
Salary: Contact us
As a Customer Care Intern also supports marketing operations by performing various clerical tasks, such as updating computer databases, writing consumer rating reports, providing market research studies, and collaborating with other departments on deliverables.
KEY RESPONSIBILITIES:
● Handling external communications with customers includes inbound and outbound calls and SMS from customers and handling their inquiries and complaints.
● Telesales through outbound and inbound calls to generate leads and clients.
Building and maintaining clients and leads databases.
Regular follow up with leads generated through customer care log and convert them to clients.
● Handling and resolving customer queries and complaints regarding product sales to customer service problems.
● providing customers with the organization’s service and product information.
● Processing forms, orders, and applications requested by the customers.
● Identifying, escalating priority issues and reporting to the high-level management.
● Obtaining and evaluating all relevant data to handle complaints and inquiries.
● Recording details of comments, inquiries, complaints, and actions taken.
● Managing administration, communicating and coordinating with internal departments.
Compiling data, preparing reports, weekly recollection etc.
● Other duties as assigned.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:
● Proven experience as a customer service or telesales officer
● Good understanding of office management, sales and marketing principles
● Demonstrable ability to multi-task and adhere to deadlines
● Able to react effectively and calmly in emergencies.
● Able to maintain customer confidentiality.
● Well-organized with a customer-oriented approach
● Good knowledge of market research techniques and databases
● Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools)
● Exquisite communication and people skills
● Diploma; BSc in Marketing, Business or relevant field is a strong advantage
● 1 years of working experience in the relevant field.
WHAT WE OFFER:
● Be a part of an international, dynamic and driven team that has set their aspirations high and
work hard to achieve those
● Opportunities to learn and grow together with us
● Competitive compensation package
Health benefits
