Content Manager/Moderator at JamiiForums Private individual

We seek enthusiastic, dedicated, and detail-oriented Content Managers to join our dynamic team. The ideal candidates will oversee user-generated content and ensure that discussions remain respectful and on-topic and adhere to our community guidelines set by JamiiForums. This role is critical in maintaining trust, fostering a positive environment, and engaging our community members.

Key Responsibilities

• Monitor, review, and moderate all user-generated content to ensure compliance with JamiiForums’ community guidelines and our internal policies.
• Actively engage with users to encourage meaningful discussions and provide support.
• Identify and address inappropriate content, including spam, offensive language, and mis- and disinformation and user reports effectively
• Facilitate productive discussions by encouraging respectful dialogue and meaningful discussions and intervening (providing support) when necessary.
• Collaborate with other team members and the community management team to enforce set rules.
• Analyze user behavior and community trends to improve content moderation strategies and user experience.
• Assist in creating and curating content that fosters engagement and community growth.

Qualifications

• Proven experience as a moderator or community manager in online platforms or social media platforms, or a related field
• Excellent written and verbal communication skills.
• Strong understanding of online community dynamics and digital communication.
• Ability to remain neutral and unbiased while managing discussions.
• Familiarity with content management systems and moderation tools.
• Strong problem-solving skills, high level of attention to detail and the ability to handle sensitive and challenging situations with tact and professionalism.
• Passion for online communities and a commitment to fostering a positive user experience.

Preferred Skills

• Experience with data analysis and reporting tools to track moderation effectiveness.
• Knowledge of current events, popular culture, and topics relevant to JamiiForums’ user base.
• Multilingual abilities, especially in Swahili and English.

What we Offer

• Enjoy the benefits of a modern work environment with flexible hours.
• The opportunity to be part of a dynamic and growing community platform.
• Be part of a supportive and collaborative team dedicated to fostering a respectful online community.
• Competitive compensation.
• Opportunities for professional development and career advancement.

How to Apply

If you are passionate about online communities and have the skills and experience we are looking for, we would love to hear from you! Please send your resume and a cover letter detailing your relevant experience and why you are a good fit for this role to vacancies@jamiiforums.com.

*Please include “Content Manager/Moderator Application – [Your Name]” in the subject line.

Deadline for Applications: June 15, 2024

Applications that are hand-delivered will not be accepted.

Only the shortlisted candidates will be contacted.