Client Support Specialist Intern at DUTENI Private individual

Client Support Specialist Intern

Essential Duties and Responsibilities:

Your responsibilities will include but not limited to:

§  Take initiatives, be coachable and possess an insatiable desire to learn

§  Help maintain an office environment to produce world class customer experience

§  Complete and maintain client/prospects logs and prepare daily/weekly/monthly reports

§  Create & manage itineraries for discerning clients from start to finish

§  Coordinate Duteni cultural programs and lessons about Tanzania

§  Assist in a broad variety of administrative, operations sales and business strategy tasks including but not limited to managing an active calendar of meeting appointments

§  Be ready and willing to train and work in all areas of the business for the Company

§  Communicate internally and externally with high attention to details regarding grammar, spelling and verbal communication

§  Email correspondence, manage reception desk, answer calls and video meetings with clients and potential clients

§  Assist in the day-to-day operations of the office, such as office upkeep, greeting guests, answering phones, processing office supply orders, processing mail, managing office issues, expense reports, travel logistics, document management, office coordination, and other routine administrative tasks

§  Help manage Company’s social media accounts

§  Support members of the leadership team with special projects as needed

§  Accompanying clients to their activities as needed

§  Show flexibility, initiative and possess an extreme sense of urgency

§  Working closely with Company’s accountant, assist in maintaining account receivables, accounts payable and cash handling procedures to Company standards

§  Performing other duties as directed, developed, or assigned by the management from time to time

Minimum Requirements

• Mastery of written and spoken English language is a MUST
• High level of attention to details and robust analytical and problem-solving aptitude
• Self-questioning, Curiosity, Self-motivation and Improvement
• A high level of diplomacy, tact, and judgment as well as an upbeat and positive attitude
• Ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer service and response
• Open to travelling as the internship may involve some travels
• Clean/polished appearance
• Excellent active listening, negotiation and presentation skills
• Established accuracy, time management skills and detail-orientation
• Flexibility: some evening hours and weekend days will be required in addition to special event coverage in order to meet job requirements
• Working knowledge of digital marketing and an understanding of the power of social media platforms
• You know there’s always room for improvement and are open to constructive feedback. You are also not shy in sharing with the management team your thoughts on how to improve the client experience and company processes
• Must be a driven, confident, fearless personality. Someone who is comfortable around people and has exceptional attention to detail and multi-tasking capabilities
• Decent typing speed and experience with Microsoft Office Suite

Education

Recent college/Advanced Diploma graduates with good GPAs especially those with degrees in operations/project management, business management, accounting, mathematics, economics, hospitality and tourism are encouraged to apply. This is an opportunity for you to gain world class invaluable job experience.

How To Apply

If you are ready to be challenged and are looking for an exciting fast paced and growing company to be a part of then please apply! Please email your CV AND cover letter in confidence to hr@duteni.com with subject line: Client Support Specialist Intern. Only applications submitted to the above email address will be reviewed. Due to the anticipated response, we thank you for your application and apologize in advance that we will only be able to communicate with those individuals selected for further consideration.  However, rest assured that all submissions will be reviewed. No phone calls please.

Closing date for Applications: 07 July 2024